Shipping

Processing time

Processing time from the time your order is placed is 1-3 business days.

Estimated shipping times

United States: 2 - 5 business days

Everywhere else: 7-25 business days

We’ll do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.


Returns & exchanges

We do not accept TEA to be returned as it is a food product. However, we gladly accept product returns (tea infusers, matchbook filters, essential oils) as long as the packaging is not opened or the item is not used.

Contact us within: 14 days of delivery with your order number and ship items back to us within: 30 days of delivery.

We do not accept exchanges, but please contact us if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please send returns to our shop:

Luna Tea Co. 21 S. Livermore Avenue STE 113, Livermore, CA 94550

IN STORE PICK UP

If you local to Livermore or live near our shop, you may choose “in store pick up” during checkout and we’ll have your order ready in 1-2 business days. We’ll send you a confirmation email once your items are ready for you.